MOEI App Privacy Policy
This policy explains what personal data the Ministry of Energy and Infrastructure (MOEI) mobile app collects, why it is collected, who it is shared with, and the choices you have. It applies to the MOEI app on Android and iOS only.
1. Who we are
The MOEI app is provided by the Ministry of Energy and Infrastructure, United Arab Emirates (“MOEI”, “we”, “us”). MOEI is responsible for the personal data processed through the app. The app lets you find MOEI services, apply for and track service requests, make payments, contact MOEI and receive notifications.
2. Data we collect
Data you provide or that comes from UAE PASS
- Identity and profile: when you sign in with UAE PASS, we receive your profile details from UAE PASS, such as full name (Arabic and English), Emirates ID number, nationality, gender, date of birth, mobile number and email address.
- Service requests: information and documents you enter or upload when applying for a service, such as application details, attachments and photos.
- Contact and feedback: details you submit through the contact form, technical support, live chat, surveys or feedback forms.
- Payments: payment status and references for your applications. Card payments are processed by the payment gateway on its own secure pages; the app does not collect or store your card number.
Data collected through your device
- Location (only if you allow it): used to show nearby fuel stations and customer service centres and the distance to them.
- Microphone and speech recognition (only if you allow it): used for voice search of services. Speech is converted to text by your device’s speech recognition service (provided by Google or Apple), and only the resulting text is used to search.
- Camera, photos and files (only when you choose to): used to take or pick images and documents to attach to a request or form, and to save documents you download.
- Calendar (only if you allow it): used to add an event to your calendar when you choose to.
- Notifications: a push notification token, used to send you updates about your requests and MOEI announcements.
- Device and app information: device model and brand, operating system version, app version, language, theme and text size settings.
- Usage, performance and diagnostic data: screens visited and features used, app performance, network request timings, errors and crashes.
The app never receives your fingerprint or face data. Biometric sign-in is handled by UAE PASS and your device.
3. How we use your data
- To sign you in and identify you securely through UAE PASS.
- To provide MOEI services: process, track and respond to your applications, payments and enquiries.
- To show relevant information, such as nearby service locations and your dashboard.
- To send notifications about your requests and important announcements.
- To keep the app secure, fix problems, and measure and improve its performance and usability.
- To meet our legal and regulatory obligations.
We do not sell your personal data and we do not use it for third-party advertising.
4. Who we share data with
We share personal data only as needed for the purposes above:
| Recipient | Purpose |
|---|---|
| UAE PASS (UAE national digital identity) | Signing in and verifying your identity. |
| MOEI systems and UAE government entities involved in a service | Processing your applications and requests. |
| Licensed payment gateway providers | Processing service fee payments. |
| Google Firebase (Analytics, Cloud Messaging, Cloud Firestore) | Usage analytics, delivering push notifications, and diagnostic logs used to investigate service errors. |
| AppDynamics, via the UAE federal government network | App performance and error monitoring. |
| Google Maps | Displaying maps and service locations. |
| Authorities, where required by law | Complying with legal obligations. |
Some screens open MOEI or government web pages inside the app. Those pages may have their own privacy notices.
5. Data stored on your device
The app stores some data on your device so it can work: your sign-in session, language, theme, text size and similar preferences, and cached images. Signing out removes your session. Uninstalling the app removes all of this data.
6. Security
Data is sent over encrypted (HTTPS) connections. We use technical and organisational measures to protect personal data against unauthorised access, loss or misuse, and access is limited to authorised staff and providers who need it.
7. How long we keep data
We keep personal data only for as long as needed to provide the service and to meet the retention periods required by applicable UAE laws and government regulations. Diagnostic and performance data is kept for a limited period and then deleted.
8. Your choices and rights
- Permissions: you can allow or deny location, microphone, camera, photos, calendar and notifications at any time in your device settings. The app keeps working without them; only the related feature is unavailable.
- Your information: you can view your profile in the app. Identity details come from UAE PASS and are updated there.
- Requests: you can contact us to ask about, correct or delete personal data we hold, subject to the records we must keep by law.
- Signing out: you can sign out at any time from the app’s user menu.
9. Children
The app is intended for adults using MOEI services. It is not directed at children, and we do not knowingly collect personal data from children.
10. Changes to this policy
We may update this policy when the app or our practices change. The effective date at the top shows when it was last updated.
11. Contact us
For questions about this policy or your personal data:
- Call centre: 800 6634
- Website: www.moei.gov.ae
- In the app: Contact Us > Contact Form